DOI: https://doi.org/10.32515/2664-262X.2022.5(36).2.246-253
Research of Passenger Transport Service System by Quality Indicators
Viktoria Nykonchuk, Associate Professor, Doctor in Technics (Doctor of Technics Sciences), National University of Water and Environmental Engineering, Rivne, Ukraine, e-mail: v.m.nykonchuk@nuwm.edu.ua, ORCID ID: 0000-0001-7515-6016
Abstract
The parameters of the quality of the passenger transport service system are substantiated in the work. To assess the quality of passenger traffic, a comprehensive quality indicator is proposed, which takes into account the general criteria of the quality of the transportation process and the quality of the passenger service system.
The level of satisfaction with public transport was determined by individual criteria and in general by indicators: informing passengers; state of stops; traffic schedules; experience in using public transport; staff (conductors / drivers); fare; overall level of satisfaction with the work of transport.
On the basis of the defined criteria of quality of transport service of passengers the sociological interrogation of inhabitants of the city of Exactly is carried out. According to individual criteria and indicators in general, the level of satisfaction with public transport was assessed. As the assessment of the quality of transport services is subjective, we have proposed a rating scale for respondents: from 0 to 10 (where 0 means "Very dissatisfied" and 10 - "Very satisfied").
According to the results of the survey and the calculation of the average score according to certain criteria, the variation range of answers of the city residents was distributed on a scale from 0 to 10 points. When calculating the complex quality indicator, users preferred trolleybuses with an average score of 6.3, compared to 5.6 - for minibuses.
The conducted research made it possible to identify the weaknesses and strengths of transport support, to identify key criteria that determine the quality of its work.
To increase the level of satisfaction with public transport and ensure the quality of transport services, a number of measures have been proposed, the implementation of which is possible with the close cooperation of representatives of education, government and business.
Keywords
public transport, transport service, criteria of transport service quality, complex indicator, level of satisfaction with transport service
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References
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Copyright (c) 2022 Viktoria Nykonchuk
Research of Passenger Transport Service System by Quality Indicators
Viktoria Nykonchuk, Associate Professor, Doctor in Technics (Doctor of Technics Sciences), National University of Water and Environmental Engineering, Rivne, Ukraine, e-mail: v.m.nykonchuk@nuwm.edu.ua, ORCID ID: 0000-0001-7515-6016
Abstract
Keywords
Full Text:
PDFReferences
1. Aulin, V.V. & Holub, D.V. (2008). Yakist perevezen pasazhyriv yak nevidiemna chastyna transportnoho protsesu. [The quality of passenger traffic is an integral part of the transport process]. Visnyk Kremenchutskoho natsionalnoho universytetu imeni Mykhaila Ostrohradskoho – Bulletin of the Kremenchug National University named after Mikhail Ostrogradsky, Vol. 5, Part. 2, 80-84 [in Ukrainian].
2. Fylymonova, I.Yu., Vasylenko, T.Ye. & Fesenko, D.V. (2011). Teoretychni aspekty otsinky iakosti roboty avtobusiv [Theoretical aspects of bus quality assessment]. Visti Avtomobil'no-dorozhn'oho instytutu – News of the Automobile and Road Institute, Vol. 2 (13), 15–20 [in Ukrainian].
3. Borovyk, N.A. & Syv'iuk, T.S. (2012). Otsinka iakosti ta efektyvnosti pasazhyrs'kykh perevezen' u suchasnykh rynkovykh umovakh . Estimation of quality and efficiency of passenger transportation in modern market conditions . Upravlinnia proektamy, systemnyj analiz i lohistyka. Tekhnichna seriia. – Project Management, Systems Analysis and Logistics. Technical series. Vol. 9, 268–270 [in Ukrainian].
4. Kucheruk, H.Yu. (2011).Yakist' transportnykh posluh: upravlinnia, rozvytok ta efektyvnist' [Quality of transport services: management, development and efficiency]. Kyiv: RVC DETUT [in Ukrainian].
5. Bol'shakov, A.M., Kravchenko, E.A. & Chernikova, S.L. (1981). Povyshenie kachestva obsluzhivanija passazhirov i jeffektivnosti raboty avtobusov [Improving the quality of passenger service and the efficiency of buses] . Moskow: Transport [in Russian].
6. Artem'ev, S.P. & Donskoj, V.M. (1984). Razvitie i organizacija mezhdugorodnyh avtomobil'nyh perevozok [Development and organization of long-distance automobile transportation] . Moskow: Transport [in Russian].
7. Vdovychenko, V.O. (2017). Metodolohichni osnovy formuvannia systemnoi efektyvnosti hromads'koho pasazhyrs'koho transportu v umovakh staloho rozvytku: monohrafiia [Methodological bases of formation of system efficiency of public passenger transport in the conditions of sustainable development] . Kharkiv: KhNADU [in Ukrainian].