DOI: https://doi.org/10.32515/2664-262X.2024.9(40).1.118-126
Optimization of process performing an expert study of vehicles on the basis of monitoring the main indicators
About the Authors
Liudmyla Tarandushka, Professor, Doctor in Technics (Doctor of Technic Sciences), Cherkasy State Technological University, Cherkasy, Ukraine, e-mail: tarandushkal@ukr.net, ORCID ID: 0000-0002-1410-9088
Viktor Khaliavka, Head of the Cherkasy scientific and research expert forensic center of the Ministry of Internal Affairs of Ukraine, Cherkasy scientific and research expert forensic center of MIA of Ukraine, Cherkasy, Ukraine, e-mail: 24_ itevkt@ukr.net, ORCID ID: 0009-0009-0811-7282
Yaroslav Kolomiiets, Chief forensic expert of the Department of forensic investigation and duplication of identification numbers of vehicles of the Cherkasy scientific and research expert forensic center of the Ministry of Internal Affairs of Ukraine, Cherkasy scientific and research expert forensic center of MIA of Ukraine, Cherkasy, Ukraine, e-mail: yarik982@gmail.com
Abstract
After the study of the expert points quality work regarding the comprehensive research of vehicles, the main group of parameters which reflect the organizational structure of expert institutions was identified and an algorithm for their monitoring was developed.
The parameters of an expert institution are the provision of divisions with personnel ( ), necessary areas ( ), necessary documents ( ), equipment and supplies ( ), metrological equipment ( ), material and chemical resources ( ), completeness of the organization of structural divisions of the expert service ( ), constant self-assessment of the performed services for the expert examination of vehicles ( ) and adjustment of their performance, which reflects the parameter of the quality of the expert examination ( ).
As a result of conducting an analysis of expert vehicle research service functioning according to the proposed algorithm, it becomes possible to identify the shortcomings of the organization of this type of enterprise, as a result of which improvements can be made to increase the efficiency of its functioning. Therefore, the result of the investigation is a system of parameters, the consistent evaluation of which in accordance with the developed algorithm for the implementation of control over expert research will make it possible to assess the effectiveness of the expert service functioning in general.
It was found that this system of parameters meets the criteria of necessity and sufficiency for assessing the state of the enterprise from expert research.
A set of universal indicators based on technical regulation was developed, which allow to assess the state of the expert institution through the conduct of expert studies.
The proposed method of evaluating expert institutes provides an opportunity to improve the organizational and technological structure of this type of enterprises.
Keywords
parameters, organizational structure of the enterprise, expert institution
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References
1. Ludchenko, O. A. (2003) Tekhnichne obsluhovuvannia i remont avtomobiliv [Maintenance and repair of cars]. K. : Znannia-Pres [in Ukrainian].
2. Khaksar, S.M., Nawaser, K., Jahanshahi, A.F. & Kamalian A. R. (2011). The relationbetween after-sales services and entrepreneurial opportunities: Case study of Iran-Khodro Company. African Journal of Business Management, 5(13), 5152-5161. Retrieved from https://www.researchgate.net/ publication/273003531 [in English].
3. Velimiroviс, D., Duboka, C. & Damnjanoviс P. (2016). Automotive maintenance quality of service influencing factors. Tehnicki Vjesnik, 23, 1, Retrieved from https://www.researchgate. net/publication/ 283665459 [in English].
4. Tarandushka, L. A. & Tarandushka, I. P. (2014). Tekhnolohiia monitorynhu pokaznykiv iakosti tekhnichnoho obsluhovuvannia ta remontu avtomobiliv [Technology for monitoring quality indicators of car maintenance and repair.]. Visnyk Chernihivs'koho derzhavnoho tekhnolohichnoho universytetu. Seriia «Tekhnichni nauky» Bulletin of the Chernihiv State University of Technology. Series "Technical Sciences", 1, 116-122 [in Ukrainian].
5. Tarandushka, L.A., Tarandushka, I.P. & Odokiienko, S.M. (2016). Rozrobka systemy parametriv dlia otsinky iakosti protsesiv tekhnichnoho obsluhovuvannia ta remontu avtomobiliv [Development of a system of parameters for evaluating the quality of car maintenance and repair processes]. Mizhnarodnyj naukovyj zhurnal «Tekhnolohichnyj audyt ta rezervy vyrobnytstva» International Scientific Journal "Technological Audit and Production Reserves", 3, 52-56 [in Ukrainian].
6. Tarandushka L, Mateichyk V., Kostian N., Tarandushka I. & Rud M. (2020). Assessing the quality level of technological processes at car service enterprises. Eastern-European jornal of enterprise technoligies, 2/3 (104), 58-75. Retrieved from https://journals.uran.ua/eejet/article/view/200332 [in English].
7. Andrusenko, S. I. & Buhajchuk, O. S. (2014). Modeliuvannia biznes-protsesiv pidpryiemstva avtoservisu [Modeling business processes of a car service enterprise]. K : Kafedra [in Ukranian].
8. Baffour-Awuah, E. (2018). Service Quality in the Motor Vehicle Maintenance and RepairIndustry: A Documentary Review. International Journal of Engineering and Modern Technology, 4(1), 14-34. Retrieved from www.iiardpub.org [in English].
9. Kakhovych, Yu. O. & Yanko, K. S. (2011). Kontrol' iakosti produktsii pidpryiemstva v umovakh suchasnoi ekonomiky [Quality control of the company's products in the conditions of the modern economy]. Naukovyj visnyk NHU Scientific Bulletin of NSU, 1, 123–127 [in Ukrainian].
10. Bilets'kyj, E. V., Yanushkevych, D.A. & Shajkhlislamov, Z. R. (2015). Upravlinnia iakistiu produktsii ta posluh [Quality management of products and services]. Kharkiv : KNTEU- KhTEI [in Ukrainian].
Citations
1. Лудченко О. А. Технічне обслуговування і ремонт автомобілів : підручник. К. : Знання-Прес, 2003. 511 с.
2. Khaksar S.M., Nawaser K., Jahanshahi A.F., Kamalian A. R.. The relationbetween after-sales services and entrepreneurial opportunities: Case study of Iran-Khodro Company. African Journal of Business Management. 2011. 5(13), 5152-5161. URL: https://www.researchgate.net/publication/273003531 (дата звернення: 14.02.2024 ).
3. D. Velimiroviс, C. Duboka, P. Damnjanoviс. Automotive maintenance quality of service influencing factors. Tehnicki Vjesnik. 2016. 23, 1. 1431-1438 URL: https://www.researchgate.net/publication/283665459 (дата звернення: 17.02.2024).
4. Тарандушка Л. А., Тарандушка І. П. Технологія моніторингу показників якості технічного обслуговування та ремонту автомобілів. Вісник Чернігівського державного технологічного університету. Серія «Технічні науки». 2014. №1. С. 116–122.
5. Тарандушка Л.А., Тарандушка І.П., Одокієнко С.М. Розробка системи параметрів для оцінки якості процесів технічного обслуговування та ремонту автомобілів. Міжнародний науковий журнал «Технологічний аудит та резерви виробництва». 2016. №3. С. 52–56.
6. Tarandushka L, Mateichyk V., Kostian N., Tarandushka I., Rud M. Assessing the quality level of technological processes at car service enterprises. Eastern-European jornal of enterprise technologies. 2020. №2/3 (104), P. 58-75. - URL:https://journals.uran.ua/eejet/article/view/200332 (дата звернення: 17.02.2024).
7. Андрусенко С. І., Бугайчук О. С. Моделювання бізнес-процесів підприємства автосервісу : монографія. К : Кафедра, 2014. 328 с.
8. Baffour-Awuah E. Service Quality in the Motor Vehicle Maintenance and RepairIndustry: A Documentary Review. International Journal of Engineering and Modern Technology. 2018. №4(1), P. 14-34. Режим доступу до ресурсу: www.iiardpub.org (дата звернення: 17.02.2024).
9. Кахович Ю. О., Янко К. С. Контроль якості продукції підприємства в умовах сучасної економіки. Науковий вісник НГУ. 2011. №1. С. 123–127.
10. Білецький Е. В., Янушкевич Д.А., Шайхлісламов З. Р. Управління якістю продукції та послуг. Харків : КНТЕУ- ХТЕІ, 2015. 222 с.
Copyright (c) 2024 Liudmyla Tarandushka, Viktor Khaliavka, Yaroslav Kolomiiets
Optimization of process performing an expert study of vehicles on the basis of monitoring the main indicators
About the Authors
Liudmyla Tarandushka, Professor, Doctor in Technics (Doctor of Technic Sciences), Cherkasy State Technological University, Cherkasy, Ukraine, e-mail: tarandushkal@ukr.net, ORCID ID: 0000-0002-1410-9088
Viktor Khaliavka, Head of the Cherkasy scientific and research expert forensic center of the Ministry of Internal Affairs of Ukraine, Cherkasy scientific and research expert forensic center of MIA of Ukraine, Cherkasy, Ukraine, e-mail: 24_ itevkt@ukr.net, ORCID ID: 0009-0009-0811-7282
Yaroslav Kolomiiets, Chief forensic expert of the Department of forensic investigation and duplication of identification numbers of vehicles of the Cherkasy scientific and research expert forensic center of the Ministry of Internal Affairs of Ukraine, Cherkasy scientific and research expert forensic center of MIA of Ukraine, Cherkasy, Ukraine, e-mail: yarik982@gmail.com
Abstract
Keywords
Full Text:
PDFReferences
1. Ludchenko, O. A. (2003) Tekhnichne obsluhovuvannia i remont avtomobiliv [Maintenance and repair of cars]. K. : Znannia-Pres [in Ukrainian].
2. Khaksar, S.M., Nawaser, K., Jahanshahi, A.F. & Kamalian A. R. (2011). The relationbetween after-sales services and entrepreneurial opportunities: Case study of Iran-Khodro Company. African Journal of Business Management, 5(13), 5152-5161. Retrieved from https://www.researchgate.net/ publication/273003531 [in English].
3. Velimiroviс, D., Duboka, C. & Damnjanoviс P. (2016). Automotive maintenance quality of service influencing factors. Tehnicki Vjesnik, 23, 1, Retrieved from https://www.researchgate. net/publication/ 283665459 [in English].
4. Tarandushka, L. A. & Tarandushka, I. P. (2014). Tekhnolohiia monitorynhu pokaznykiv iakosti tekhnichnoho obsluhovuvannia ta remontu avtomobiliv [Technology for monitoring quality indicators of car maintenance and repair.]. Visnyk Chernihivs'koho derzhavnoho tekhnolohichnoho universytetu. Seriia «Tekhnichni nauky» Bulletin of the Chernihiv State University of Technology. Series "Technical Sciences", 1, 116-122 [in Ukrainian].
5. Tarandushka, L.A., Tarandushka, I.P. & Odokiienko, S.M. (2016). Rozrobka systemy parametriv dlia otsinky iakosti protsesiv tekhnichnoho obsluhovuvannia ta remontu avtomobiliv [Development of a system of parameters for evaluating the quality of car maintenance and repair processes]. Mizhnarodnyj naukovyj zhurnal «Tekhnolohichnyj audyt ta rezervy vyrobnytstva» International Scientific Journal "Technological Audit and Production Reserves", 3, 52-56 [in Ukrainian].
6. Tarandushka L, Mateichyk V., Kostian N., Tarandushka I. & Rud M. (2020). Assessing the quality level of technological processes at car service enterprises. Eastern-European jornal of enterprise technoligies, 2/3 (104), 58-75. Retrieved from https://journals.uran.ua/eejet/article/view/200332 [in English].
7. Andrusenko, S. I. & Buhajchuk, O. S. (2014). Modeliuvannia biznes-protsesiv pidpryiemstva avtoservisu [Modeling business processes of a car service enterprise]. K : Kafedra [in Ukranian].
8. Baffour-Awuah, E. (2018). Service Quality in the Motor Vehicle Maintenance and RepairIndustry: A Documentary Review. International Journal of Engineering and Modern Technology, 4(1), 14-34. Retrieved from www.iiardpub.org [in English].
9. Kakhovych, Yu. O. & Yanko, K. S. (2011). Kontrol' iakosti produktsii pidpryiemstva v umovakh suchasnoi ekonomiky [Quality control of the company's products in the conditions of the modern economy]. Naukovyj visnyk NHU Scientific Bulletin of NSU, 1, 123–127 [in Ukrainian].
10. Bilets'kyj, E. V., Yanushkevych, D.A. & Shajkhlislamov, Z. R. (2015). Upravlinnia iakistiu produktsii ta posluh [Quality management of products and services]. Kharkiv : KNTEU- KhTEI [in Ukrainian].
Citations
1. Лудченко О. А. Технічне обслуговування і ремонт автомобілів : підручник. К. : Знання-Прес, 2003. 511 с.
2. Khaksar S.M., Nawaser K., Jahanshahi A.F., Kamalian A. R.. The relationbetween after-sales services and entrepreneurial opportunities: Case study of Iran-Khodro Company. African Journal of Business Management. 2011. 5(13), 5152-5161. URL: https://www.researchgate.net/publication/273003531 (дата звернення: 14.02.2024 ).
3. D. Velimiroviс, C. Duboka, P. Damnjanoviс. Automotive maintenance quality of service influencing factors. Tehnicki Vjesnik. 2016. 23, 1. 1431-1438 URL: https://www.researchgate.net/publication/283665459 (дата звернення: 17.02.2024).
4. Тарандушка Л. А., Тарандушка І. П. Технологія моніторингу показників якості технічного обслуговування та ремонту автомобілів. Вісник Чернігівського державного технологічного університету. Серія «Технічні науки». 2014. №1. С. 116–122.
5. Тарандушка Л.А., Тарандушка І.П., Одокієнко С.М. Розробка системи параметрів для оцінки якості процесів технічного обслуговування та ремонту автомобілів. Міжнародний науковий журнал «Технологічний аудит та резерви виробництва». 2016. №3. С. 52–56.
6. Tarandushka L, Mateichyk V., Kostian N., Tarandushka I., Rud M. Assessing the quality level of technological processes at car service enterprises. Eastern-European jornal of enterprise technologies. 2020. №2/3 (104), P. 58-75. - URL:https://journals.uran.ua/eejet/article/view/200332 (дата звернення: 17.02.2024).
7. Андрусенко С. І., Бугайчук О. С. Моделювання бізнес-процесів підприємства автосервісу : монографія. К : Кафедра, 2014. 328 с.
8. Baffour-Awuah E. Service Quality in the Motor Vehicle Maintenance and RepairIndustry: A Documentary Review. International Journal of Engineering and Modern Technology. 2018. №4(1), P. 14-34. Режим доступу до ресурсу: www.iiardpub.org (дата звернення: 17.02.2024).
9. Кахович Ю. О., Янко К. С. Контроль якості продукції підприємства в умовах сучасної економіки. Науковий вісник НГУ. 2011. №1. С. 123–127.
10. Білецький Е. В., Янушкевич Д.А., Шайхлісламов З. Р. Управління якістю продукції та послуг. Харків : КНТЕУ- ХТЕІ, 2015. 222 с.